Everything we sell is covered by a warranty, and you deal with us for all of it. You don’t need to contact the manufacturer.
How long you’re covered
| Brand | Warranty |
|---|---|
| Pro Astronomy (our masks and star spike generators) | 1 year |
| Player One | 1 year |
| ToupTek | 1 year |
The warranty runs from the date your order is delivered. It doesn’t replace your legal rights: under UK law, goods must last a reasonable time, and that can be longer than the warranty.
If something stops working
- Get in touch by email or the contact form with your order number, what’s wrong, and when it started. Photos, screenshots or a short video help, and for cameras tell us the capture software and computer you use.
- We’ll try to sort it with you first. Many camera problems turn out to be drivers, cables or settings, and we can often fix those over the phone or by email.
- If it needs a repair or replacement, we’ll tell you where to send it and arrange it with the manufacturer. We’ll keep you updated until it’s back with you.
We pay the postage for warranty repairs, both ways. Please don’t send anything until we’ve agreed it with you.
What isn’t covered
- Accidental damage, drops, and damage from misuse or modification.
- Damage from moisture or dew, or from the wrong power supply.
- A sensor window or sensor that has been opened, cleaned or scratched by anyone other than us.
- Normal wear, and cosmetic marks that don’t affect use.
If we find a repair isn’t covered, we’ll tell you the cost before doing any work.
Last updated 16 October 2026