If you change your mind, or something isn’t right, here’s how returns work. None of this affects your legal rights.
Changed your mind
You can cancel your order for any reason within 14 days of receiving it.
- Tell us within the 14 days: email info@proastronomy.co.uk or use the contact form with your order number.
- Send the item back within 14 days of telling us, unopened and in its original packaging. Use a tracked service and keep your proof of postage.
- We refund you within 14 days of receiving it back, to the card you paid with. This includes the standard delivery cost of your original order.
You pay the cost of sending a change-of-mind return back to us.
If an item comes back opened, used or damaged, we may reduce the refund to reflect that. For cameras, please don’t remove the sensor window or open the sealed sensor chamber.
Faulty or not as described
If something is faulty, damaged or not as described, contact us first so we can help.
- Within 30 days of delivery: you can choose a full refund, or a repair or replacement.
- After 30 days: we’ll repair or replace it. If that doesn’t work, you can have a refund.
We pay the return postage on faulty items. See Warranty and repairs for faults that appear later on.
Things we can’t take back
- Masks we make to measure for your telescope, unless they’re faulty. Each one is made to your measurements.
If something isn’t right with one, talk to us. We’ll do everything we can to find a solution.
Where to send returns
Please contact us before sending anything back, so we know it’s coming. Returns go to Pro Astronomy Ltd, Meole Brace, Shrewsbury SY3 9PA, unless we’ve asked you to send an item somewhere else.
Last updated 16 October 2026