We only collect what we need to sell to you and look after you, and we never sell your details. This page explains what we keep, why, and your rights.
Who looks after your information
Pro Astronomy Ltd (company number 15446028), Meole Brace, Shrewsbury SY3 9PA, is responsible for your personal information. Contact us about it at info@proastronomy.co.uk or 01743 224 180.
What we collect
| What | Why | Our legal reason |
|---|---|---|
| Name, address, email and phone when you order | To process, deliver and support your order | To carry out our contract with you |
| Order and payment records | Accounts and tax | Legal obligation |
| Account login details, if you create an account | So you can see your orders and save addresses | Contract |
| What you send through the contact form | To answer you | Legitimate interests: replying to you |
We don’t see or store your full card details: payments are handled by PayPal and our card payment provider, Square.
Who we share it with
Only with the companies that help us run the shop, and only what they need:
- our payment providers, Square and PayPal, to take your payment;
- Resend, which sends the website’s emails: order and account emails, and the messages from our contact form (your name, email address and the email itself), from servers in Ireland;
- Royal Mail, FedEx and our shipping software, to deliver your order (name, address, and email or phone for tracking);
- HubSpot, our customer records (CRM), which holds your contact details, your orders and messages you send us, to look after you; and our accounting software, to keep our accounts;
- our website host, WebHostUK, which stores the site and its data, in the UK;
- Google Analytics, if you agree to statistics cookies (see below).
How long we keep it
- Orders and payment records: 6 years, as tax law requires.
- Messages from the contact form: 2 years, unless they relate to an order.
- Your account: until you ask us to close it.
Cookies
The shop uses a few small cookies that it needs to work: keeping your basket, keeping you signed in, and preventing fraud. These don’t need your consent.
We’d also like to use Google Analytics to see how the site is used, so we can improve it. It only runs if you choose Accept when you first visit. You can change your mind at any time with Cookie settings at the bottom of every page. We don’t use advertising cookies.
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, or stop using it. Email us and we’ll reply within one month. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Last updated 17 October 2026